Are there any hidden fees?
No, there are no hidden fees! Although, certain development and features might cost extra to develop, which we will definitely discuss with you before adding it to your bill!
Can I change my plan later?
Absolutely! You can upgrade or downgrade your plan at any time.
Can I cancel my subscription at anytime?
Yes. You can cancel anytime and there are no cancellation fees or penalties.
What happens to my website when I cancel?
Your subscription services will all be offline, and we will store the files up to 3 months in case you want to subscribe again!
Can I buyout my website when I cancel?
Yes, if you don’t see the need for on-going support and maintenance from us.
How does your buyout work?
Every client is unique, thus the buyout will be different.
I have my own host. Do I have to use yours?
Yes, in order for us to properly and efficiently manage all clients’ requests.
How can I make changes and update my website?
If you have a WordPress package, you get to have your own admin account to perform changes and modifications! Since all or plans offer ongoing support and updates, might as well just send it over to us and we can take care of it for you!
Are your updates really unlimited?
Yes. You can request as many content and media changes as you like.
What happens if I don't like the design?
We will keep trying until we make it right. There are no commitments to your plan, so it wouldn’t make sense for us to give up.
What's the turnaround time for updates?
Our team will respond within 24 to 72 hour. There are no estimates for completion time as every request is different.
Can I use Wittycookie with my existing website?
Yes! Just reach out to us and we can offer hosting and on-going support for your existing website.